WhatsApp automation for Indian businesses, from first reply to delivery
WhatsApp automation is software that sends and answers WhatsApp messages for your business. With Qezora, an AI agent answers product and price questions from your own catalogue, broadcasts go out on Meta-approved templates, and online stores confirm COD orders, send order updates and remind abandoned carts. It runs on the official WhatsApp Business Platform, with QezoraChat plans from ₹2,000/month billed monthly (₹19,200/year, or ₹1,599/month billed yearly), excl. 18% GST.
AI replies, day or night
template formats: text, image, PDF, video and buttons
cart reminders: after 1 hour, 1 day and 3 days
What is WhatsApp automation, and why do businesses use it?
WhatsApp automation is software that sends and answers WhatsApp messages for you: replies to everyday questions, campaign messages, order confirmations and delivery updates. Businesses use it because customers ask on WhatsApp at all hours, and answering every chat by hand doesn't keep up.
WhatsApp has rules that automation has to follow. Business messaging at scale runs on the official WhatsApp Business Platform (the WhatsApp Business API), and free-form messages are only allowed within 24 hours of the customer's last message. Anything later, like most order updates and campaigns, goes out as a template Meta has approved.
Qezora is built around those rules, so every automated message is either a reply inside the 24-hour window or an approved template with the customer's details filled in.
What can you automate on WhatsApp with Qezora?
Five kinds of messages: answers to product and price questions, broadcasts, COD confirmations, order updates and abandoned-cart reminders. They all go out from your QezoraChat number, and every reply comes back to one shared inbox.
- AI sales agent: asks each product choice as a numbered list and quotes the price, order link and files from the one catalogue row that matches.
- Broadcasts: Text, Image, PDF, Video and Button templates to your leads, contacts or a custom audience, with sent, delivered and read numbers.
- COD confirmation (QezoraShop): buyers confirm cash-on-delivery orders on WhatsApp before anything ships, with a reminder after 4 hours by default.
- Order updates (QezoraShop): placed, packed, shipped and delivered messages, with courier tracking.
- Abandoned-cart reminders (QezoraShop): after 1 hour, 1 day and 3 days, with the discounts you set on the second and third.
Can WhatsApp reply automatically after business hours?
Yes. QezoraChat's AI sales agent answers day or night from your catalogue and the business facts you add: timings, address, delivery areas, and payment and return policy. Anything it can't answer waits in the shared inbox for your team.
So questions that arrive overnight, like timings or directions, are already answered by the time you open. The inbox's All, Mine and Unassigned views and its Open, Pending and Resolved status show the morning shift exactly which chats still need a person.
Is an AI agent the same as a WhatsApp auto reply or chatbot?
No. A fixed auto reply sends everyone the same message. QezoraChat's AI agent reads the question, asks each product choice as a numbered list and quotes only from the catalogue row that matches.
Instead of building a flow, you add your products with your own columns and rows, plus your business facts, and the agent works from those. It runs on OpenAI, Anthropic Claude, Google Gemini, Vertex AI or your own model, and with handoff on, it hands the chat to your team when a customer asks for a person.
Do I need the WhatsApp Business API for automation?
Yes. QezoraChat runs on the official WhatsApp Business Platform, and Qezora helps you set up and verify your number during onboarding. The WhatsApp Business API page covers setup and what Meta charges on top of your plan.
How does Qezora keep automated WhatsApp messages from spamming customers?
QezoraShop's promotional store messages, such as discount cart reminders, wait outside the quiet hours you set (for example 9 pm to 9 am) and respect a daily limit (for example one promo per day). Order updates always go out when they happen, even at 11 pm.
When someone says “stop contacting me”, one do-not-contact list, shared by QezoraShop and QezoraChat, applies on every channel, so they don't hear from a different automation the next day.
You choose the quiet hours and daily limit when you set QezoraShop up. QezoraShop comes free with QezoraChat Growth and Scale.
What happens when a customer needs a person?
The chat moves to your team. With handoff on, the AI agent passes the conversation over whenever a customer asks for a person or the question falls outside its instructions, and the whole history stays in the same inbox.
QezoraChat's auto-assign spreads new and waiting chats across your team, so nothing sits unanswered. Every new chat also creates a lead in QezoraCrm with its source.
Every WhatsApp automation, in detail
Each page below covers one job: how it works step by step and what it costs in rupees.
How do you set up WhatsApp automation, step by step?
You set each automation up once. After that it runs on its own, and your team only steps in when a customer needs them.
Connect your number
QezoraChat runs on the official WhatsApp Business Platform. Qezora helps you set up and verify your number during onboarding.
Add your catalogue and facts
Products with your own columns and rows, plus timings, address, delivery areas, and payment and return policy.
Create or sync templates
Text, Image, PDF, Video and Button templates, with Meta's approval status for each one.
Connect your store
Optional: Shopify, WooCommerce, any platform with an API, or an in-house shop, for COD, order updates and carts.
Set quiet hours and handoff
Choose when QezoraShop's promotional messages may go out, and when a chat should move to a person.
Go live
The agent answers, campaigns send and store messages run, while replies land in the shared inbox as CRM leads.
Which WhatsApp automations does Qezora include?
Each one has its own page with the details. Together they cover a customer's whole journey on WhatsApp.
AI sales agent
Quotes from the catalogue row that matches, day or night.
Broadcasts
Approved templates to leads, contacts or custom lists.
Template studio
Text, Image, PDF, Video and Button templates.
COD confirmation
Confirm before dispatch, with an automatic reminder.
Order updates
Placed, packed, shipped and delivered.
Cart reminders
After 1 hour, 1 day and 3 days.
Quiet hours & limits
QezoraShop promotions wait; order updates don't.
Chats → CRM leads
Every new chat creates a lead with its source.
How much does WhatsApp automation cost with Qezora?
The AI sales agent and broadcasts are part of QezoraChat. Plans start with QezoraChat Starter at ₹2,000/month billed monthly (₹19,200/year, or ₹1,599/month billed yearly), excl. 18% GST, for 500 contacts, 1 channel and 1 CRM license. Store automations run on QezoraShop, which sends through QezoraChat and comes free with QezoraChat Growth at ₹5,000/month and Scale at ₹10,000/month. Meta's per-message charges for template messages are billed separately.
QezoraChat Starter
₹2,000/month
Billed monthly, or ₹19,200/year billed yearly (₹1,599/month). Excl. 18% GST.
- 500 contacts
- 1 channel
- 1 CRM license
QezoraChat Growth
₹5,000/month
Billed monthly, or ₹47,988/year billed yearly (₹3,999/month). Excl. 18% GST.
- 1,500 contacts
- 2 channels
- 2 CRM licenses
- QezoraShop + QezoraLoya included free
QezoraChat Scale
₹10,000/month
Billed monthly, or ₹95,988/year billed yearly (₹7,499/month). Excl. 18% GST.
- Unlimited contacts
- 4 channels
- 4 CRM licenses
- QezoraShop + QezoraLoya included free
QezoraShop and QezoraLoya are included free with QezoraChat Growth and Scale. Meta's per-message charges for WhatsApp template messages are billed separately at Meta's published rates.
All prices are in Indian Rupees and exclude 18% GST. Yearly QezoraChat prices are shown on each plan. Compare every Qezora plan.
WhatsApp automationQuestions,
answered
If your question isn't answered here, ask us during a free demo.
Software that sends and answers WhatsApp messages for your business: replies to questions, broadcasts, order confirmations and delivery updates. Qezora runs it on the official WhatsApp Business Platform, and every reply lands in one shared inbox.
Yes. QezoraChat's AI sales agent answers product and price questions from your catalogue and business facts, day or night, and with handoff on, it hands the chat to your team when a customer asks for a person.
Connect your number on the official WhatsApp Business Platform (Qezora helps you set it up and verify it during onboarding), add your products and business facts, then turn on QezoraChat's AI agent and handoff. The AI agent is part of QezoraChat, with plans from ₹2,000/month.
Qezora's automation is a paid plan, but you can see it working in a free 30-minute demo first, and there is no setup fee. AI replies and broadcasts are part of QezoraChat, with plans from ₹2,000/month billed monthly (₹19,200/year, or ₹1,599/month billed yearly), excl. 18% GST. Meta bills its WhatsApp charges separately, and monthly plans can be cancelled at the end of any month.
Order updates do, because buyers want them as soon as they happen. QezoraShop's promotional messages, like cart reminders, wait for your quiet hours to end, and the AI agent replies whenever a customer writes to you.
Not for chats and broadcasts. For order automations, QezoraShop works with Shopify, WooCommerce, any platform with an API, or an in-house shop whose items live in the CRM.
Yes. The AI sales agent also answers on Instagram, Messenger and Telegram, and QezoraChat replies to comments on your Instagram and Facebook posts and reels and sends a private DM to everyone who comments. See Instagram automation and Facebook Messenger automation.
Related solutions
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