A WhatsApp AI chatbot and sales agent that quotes from your own catalogue

Why is it hard to answer price questions on WhatsApp quickly and correctly?

Because the right price depends on the customer's choices. Someone asking “how much for visiting cards?” first has to pick a paper, a size and a quantity, and only then can anyone look up the right line in your price list.

Doing that by hand in every chat is slow, and enquiries don't wait for office hours. Handing it to a general-purpose chatbot is risky in a different way: a bot that is free to improvise can quote a price you never set.

What you need is an agent that asks the questions your staff would ask, then reads the price from your own data instead of making one up.

How does a WhatsApp AI chatbot know my prices without making them up?

In QezoraChat the price only ever comes from your catalogue. You give each product its own columns and rows, the agent narrows down the customer's choices one at a time, and it quotes from the single row that matches all of them.

Every column has a type that tells the agent what to do with it. Columns set to “Customer chooses” are asked one by one as a numbered list, and the agent only offers values that exist with the earlier choices. “Information” columns, like delivery time, are shown with the price and answered when asked. The “Price” column is only ever read from the matched row.

Alongside the catalogue you give the agent your business knowledge: timings, address, delivery areas, and payment and return policy. It answers from those facts only and never guesses. With handoff on, a chat moves to your team with the whole history when a question falls outside its instructions or the customer asks for a person.

What happens when a customer asks for a quantity that isn't one of my packs?

The agent quotes the next bigger pack. Quantity columns hold packs like 100 and 500, and any other number gets the next pack up.

Say a printer sells glossy, standard-size visiting cards in packs of 100 and 500. A customer who picks Glossy, then Standard, then types 400 is told that 400 isn't a pack, and gets the price, order link and sample PDF from the 500-card row.

AI sales agent, keyword bot or a fixed auto reply: what's the difference?

A fixed auto reply sends everyone the same message, and a keyword bot follows the paths someone built for it. QezoraChat's AI sales agent reads the question, asks each product choice as a numbered list and quotes only from the row that matches.

It only offers values that exist with the customer's earlier choices, so a buyer who picked Glossy is never offered a size that doesn't come in glossy. The price only ever comes from the matched row.

Questions that aren't about products are answered only from the business facts you add, and with handoff on, anything else goes to your team.

Which AI model can run your WhatsApp agent: OpenAI, Claude, Gemini or your own?

You choose: OpenAI, Anthropic Claude, Google Gemini, Vertex AI or your own model. You also set the temperature and reply length during setup.

In plain terms, temperature changes how varied the agent's wording is, and reply length changes how long its answers are. Neither changes where the facts come from: whichever model you pick, prices, order links and files only come from the catalogue row that matches, and other answers only from the business facts you add.

The same agent, on the model you chose, replies on WhatsApp, Instagram, Messenger and Telegram, and hands chats to your team when needed.

When does the AI chatbot hand the chat to a human?

In two cases: when the customer asks for a person, or when the question falls outside the agent's instructions. Handoff is a setting you turn on, and the chat stays in the same QezoraChat inbox with its whole history.

It works the same way on WhatsApp, Instagram, Messenger and Telegram, so your team picks up where the agent stopped, whatever the channel.

Narrow instructions keep the right questions with your team. A clinic, for example, can keep the agent to prices, timings and directions, so clinical questions always reach staff, and staff confirm appointment slots in the same chat.

Can the AI send a brochure, price list or video on WhatsApp?

Yes. Add a File column, attach the brochure, price list, PDF or video to the right rows, and when the agent quotes from a row the customer gets the real file along with the quote.

It works the same on WhatsApp, Instagram, Messenger and Telegram. Sending a PDF to many people who haven't written to you is different: that's a broadcast of an approved PDF template.

• Example: a printer attaches a sample PDF to each visiting-card row, so the quote for 500 glossy cards arrives with its sample.
• Example: a property business attaches each project's brochure to that project's row, so an enquiry about one project gets the right brochure.
• Example: a diagnostic lab attaches its full price list, so a patient gets the PDF along with the price of the test they asked about.