COD order confirmation on WhatsApp, before anything ships

Why confirm COD orders before shipping?

Because a cash-on-delivery order costs you packing and courier charges before you've been paid anything. If the buyer didn't mean it or has changed their mind, you only find out when the parcel comes back as RTO.

A quick confirmation on WhatsApp gives you a signal before you commit stock and shipping. Orders the buyer confirms go out as normal, and orders without an answer can wait for your team to check them first.

How do I automatically confirm COD orders on WhatsApp before shipping?

Connect your store to QezoraShop and turn on COD confirmation. Each new COD order gets a WhatsApp message asking the buyer to confirm, a reminder follows if they don't answer, and confirmed orders are tagged.

The defaults are to remind after 4 hours and stop asking after 24 hours. Buyers who don't confirm are tagged rather than cancelled, so your team decides what happens to the order. If you'd rather cancel unanswered orders automatically, “Cancel if nobody replies” is there too, and it's off by default.

The message goes out from your QezoraChat number, for example with ✅ Confirm and ❌ Cancel buttons. If the buyer replies with a question instead, the reply lands in the same inbox for your team to answer.

What happens to each buyer response?

Every answer, including no answer, leads somewhere definite, and nothing is cancelled unless you've chosen that.

• The buyer confirms: the order is tagged as confirmed and goes out as normal.
• The buyer replies with a question: the reply lands in your QezoraChat inbox for your team to answer.
• No reply: a reminder goes out after 4 hours by default, and QezoraShop stops asking after 24 hours.
• Still no reply: the order is tagged so your team can see it wasn't confirmed and decide what to do. Auto-cancel is optional and off by default.

Should you auto-cancel unconfirmed COD orders?

It's a trade-off. Cancelling automatically saves your team from chasing buyers who never meant to order, but it also drops orders from genuine buyers who simply missed the message.

QezoraShop's defaults lean towards keeping orders: unanswered orders are tagged, not cancelled, and your team decides. If you'd rather cancel them, switch on “Cancel if nobody replies”.

Does COD confirmation work for WooCommerce, custom sites and in-house stores?

Yes. QezoraShop connects Shopify through a custom app, WooCommerce or any platform with an API, and in-house shops whose items live in the CRM, and COD confirmation works the same way on all of them.

Webhooks register themselves, and you map your confirmation template once, whichever kind of store you run.

Do COD confirmation messages need approved WhatsApp templates?

Usually, yes. WhatsApp only allows free-form messages within 24 hours of the customer's last message. A buyer who ordered on your website hasn't messaged you on WhatsApp, so the confirmation goes out as an approved template that QezoraShop fills in.

You map your Meta templates once during setup, and QezoraShop shows you which order fields fill each numbered blank.