Facebook Messenger automation, from first message to CRM lead

Why do Facebook Page enquiries go unanswered?

Because they arrive in three places at once: Messenger chats, comments under your posts and reels, and lead forms from your ads. Each needs a different reply, and each usually sits on a different screen from your WhatsApp.

Most of those messages ask something specific: the price of the outfit in a reel, whether you deliver to an area, what a property's price list says. A set greeting doesn't answer them, and a reply in the comments puts the details in front of everyone instead of starting a conversation you can follow up.

Automating a Facebook Page well means answering Messenger properly, moving comments into private chats, and making sure every one of those people ends up as a lead someone can call back.

Can an AI agent answer Facebook Messenger chats for my business?

Yes. The same QezoraChat AI sales agent that answers WhatsApp, Instagram and Telegram also answers Messenger. It asks each product choice as a numbered list, then replies with the price, order link and files from the one catalogue row that matches.

It isn't a Messenger chatbot you build as a flow. You add your products with your own columns and rows, plus business facts like timings, address, delivery areas, and payment and return policy, and the agent works from those. It answers only from what you've given it and never guesses.

You choose the model it runs on, OpenAI, Anthropic Claude, Google Gemini, Vertex AI or your own, with your own temperature and reply length. With handoff on, any chat where the customer asks for a person, or the question falls outside the agent's instructions, moves to your team with the whole history.

For a property broker, that might mean a buyer asks about a project in Messenger late at night and gets the price list file from that project's catalogue row. For a clothing brand, a shopper picks a size and colour and gets the order link.

How many channels does each QezoraChat plan include?

QezoraChat Starter, at ₹2,000/month, includes 500 contacts, 1 channel and 1 CRM license. Growth, at ₹5,000/month, includes 1,500 contacts, 2 channels and 2 CRM licenses, and Scale, at ₹10,000/month, unlimited contacts, 4 channels and 4 CRM licenses.

QezoraShop and QezoraLoya are included free with QezoraChat Growth and Scale.

Broadcasts in QezoraChat are WhatsApp campaigns on Meta-approved templates. On Facebook, QezoraChat automates the Messenger replies and the comment rules.

How do I auto-reply to Facebook comments with a private message?

Add a comment rule in QezoraChat and choose its trigger: keywords you pick, or any comment on your Facebook posts and reels. Each matching comment gets your public reply underneath and your private DM, and the activity log keeps a record of every auto-reply.

Both texts are written by you, so the rule only ever sends what you approved. Rules work the same way on Instagram, so trigger choices and example reply pairs are covered on the Instagram automation page.

Meta sets its own rules for private replies to comments. These are Meta's rules, not QezoraChat settings, and Meta can change them; its Messenger Platform documentation says:

• Only one private message can be sent to the person who commented.
• It has to be sent within 7 days of the post or comment being created.
• The conversation continues only once the person replies, inside Meta's 24-hour messaging window.

Do Facebook lead form leads go into the same CRM as Messenger chats?

Yes. Facebook and Instagram lead forms (Meta Lead Ads) sync into QezoraCrm and land in the Enquiry stage with their source and mapped fields, next to the leads your Messenger chats create. Lead Ads sync is part of QezoraCrm, at ₹1,299 per user per month, excl. 18% GST.

A real estate business, for example, can run a site-visit request form on Facebook while comment rules answer its listing reels. Both kinds of enquiry land on one Enquiry → Follow-up → Hot → Customer pipeline, with tasks and reminders for the call-backs. The IndiaMART and Meta Lead Ads page covers the lead-form side in detail.