Abandoned cart recovery on WhatsApp in three reminders

What is abandoned cart recovery, and what makes it work?

When a shopper starts checkout and leaves without paying, the store still knows what was in the cart. Abandoned cart recovery reminds that shopper to come back and finish the order, sometimes with a discount.

The hard parts are timing and money. Remind too often and you annoy people; offer a discount straight away and you give it to buyers who would have come back anyway. QezoraShop's sequence is built around both.

How does WhatsApp abandoned cart recovery work for Shopify and WooCommerce?

QezoraShop picks up abandoned carts from your connected store and sends three WhatsApp reminders from your QezoraChat number, after one hour, one day and three days. The first carries no discount; the second and third carry the discounts you set.

For example: a friendly nudge after one hour with no discount, a “Still thinking?” message after one day with 5% off, and a “Last chance” message after three days with 10% off. The discounts on the second and third reminders are yours to set.

Discounts, carts, messages and automations live in one place in QezoraShop, with Meta template mapping for every numbered blank, so each reminder can go out as an approved WhatsApp template with the shopper's details filled in.

What's the difference between an abandoned cart and an abandoned checkout?

An abandoned cart is a shopper who added items and left; an abandoned checkout is one who started paying and left before finishing. QezoraShop works from the abandoned carts and checkouts your connected store reports, and reminds the shopper on WhatsApp.

Why 1 hour, 1 day and 3 days, and why no discount on the first reminder?

Because each reminder has a different job. The first, after an hour, is a nudge for someone who got interrupted; the second, after a day, carries a small offer; the third, after three days, is a final, larger one.

The first reminder carries no discount on purpose: most buyers who come back after a nudge would have come back anyway, so they don't need one. That keeps the discounts for shoppers who need a reason to return.

What does each WhatsApp cart reminder say?

Whatever your approved templates say. Each reminder is mapped to a Meta-approved template, with the shopper's details filled into its numbered blanks.

Here is example wording for the three steps. The 5% and 10% are examples too: you set the discount on the second and third reminders.

• Friendly nudge, after 1 hour (example): “Hi! You left a few things in your cart. They're saved for you whenever you're ready.”
• Still thinking?, after 1 day (example): “Still thinking it over? Here's 5% off if you complete your order.”
• Last chance, after 3 days (example): “Last chance: your cart is still waiting, now with 10% off.”

Is a cart reminder a promotional message?

Yes. QezoraShop treats cart reminders as promotional, so they wait outside your quiet hours, respect your daily limit and follow the do-not-contact list, for example no promotions from 9 pm to 9 am and one promo per day.

Order updates are different: they always go out when they happen. And a shopper who says “stop contacting me” is covered on every channel, because QezoraShop and QezoraChat share one do-not-contact list.