Why do clinics, labs and salons struggle with WhatsApp enquiries?
Patients and clients ask the same few things again and again: what does this test or service cost, what are your timings, where are you, can I come in today. The answers are simple, but they arrive all day on the front desk's phone, often while staff are busy with the person in front of them.
Quoting from memory brings its own problems. A wrong price on WhatsApp is awkward to take back, and a slow reply sends the enquiry to the next clinic or salon on the list.
How does Qezora answer price and appointment enquiries accurately?
QezoraChat answers the questions around an appointment, and your staff confirm the slot in the same chat. The AI is meant for prices, timings and directions, not medical advice: anything outside its instructions goes to your team. QezoraLoya then handles memberships and repeat visits, mainly for salons.
QezoraChat
Omnichannel inbox + AI agent
Enquiries, price quotes and handoff to staff.
- WhatsApp, Instagram, Messenger and Telegram in one shared inbox
- An AI agent that quotes only from the row matching the customer's choices
- File columns that send your real price list PDF
- Handoff to staff, with the whole chat history, whenever a customer asks for a person
QezoraLoya
Loyalty program software
Memberships and repeat visits.
- Yearly perk bundles and prepaid wallets, sold at the counter
- Points and Bronze to Platinum VIP tiers
- Slipping (30 days) and Lost (60+ days) segments, updated automatically
- Win-back, birthday and points-expiry journeys with coupons locked to the client's phone number
How does a day at the front desk change with Qezora?
A walk-through for a lab and a salon. The tests, services and prices are whatever you add; Qezora doesn't supply them.
Morning
Overnight questions are already answered
Questions that came in after hours, like timings and address, were answered by the AI from your business facts. Anything it couldn't answer is waiting in the inbox for your team.
Price check
A patient asks what a test costs
The AI asks which test or package they mean, as a numbered list, then quotes the price from the matching row of your list. If you've attached the full price list as a file, it sends that PDF too.
Appointment
Staff confirm the slot
Keep slot booking with your team. The AI hands the chat over and staff confirm the time in the same conversation, using labels and quick replies for the questions they answer every day.
At the counter
A salon client takes a membership
At billing, staff sell a yearly perk bundle or a prepaid wallet, for example pay ₹5,000 and get ₹6,000 in credit. A staff leaderboard shows who sold the most.
Weeks later
Repeat-visit reminders go out
Clients who haven't returned in 30 days move into the Slipping segment, and the win-back journey sends them a coupon locked to their phone number.
Every day
You see how the desk is doing
QezoraChat team reports show conversations, resolution rate, average resolution time and the load on each channel and each person.
Which Qezora features fit clinics, labs and salons?
AI that quotes your price list
The AI asks each choice and quotes only from the row that matches, so it never makes up a price.
Your own columns
Name columns for what you offer, like test, package or service, and add a file column for the full price list PDF.
Business knowledge
Timings, address and payment policy, answered only from the facts you give the AI. It never guesses.
Human handoff
With handoff on, when a client asks for a person, the chat moves to your team in the same inbox, with the whole history.
Labels and quick replies
Tag conversations and answer everyday questions, like timings or directions, with saved replies.
Memberships and prepaid wallets
Sell yearly perk bundles or prepaid wallets at the counter, with a staff sales leaderboard.
Smart segments
Slipping (30 days), Lost (60+ days) and upcoming birthdays, updated automatically.
Automated journeys
Welcome, birthday, 30-day win-back and points-expiry messages, each with a coupon locked to the client's phone number.
What does Qezora cost for a clinic, lab or salon?
The shared inbox and the AI agent that quotes your price list are part of QezoraChat. QezoraChat Starter costs ₹2,000/month for 500 contacts, 1 channel and 1 CRM license. Salons that want QezoraLoya's memberships, prepaid wallets and win-back journeys can choose QezoraChat Growth (₹5,000/month) or Scale (₹10,000/month), which include QezoraLoya free. Prices are billed monthly and exclude 18% GST.
| Plan | What it covers | Billed monthly | Billed yearly |
|---|---|---|---|
| QezoraChat Starter | 500 contacts, 1 channel, 1 CRM license | ₹2,000/month | ₹19,200/year₹1,599/month |
| QezoraChat Growth | QezoraLoya and QezoraShop included free; 1,500 contacts, 2 channels, 2 CRM licenses | ₹5,000/month | ₹47,988/year₹3,999/month |
| QezoraChat Scale | QezoraLoya and QezoraShop included free; unlimited contacts, 4 channels, 4 CRM licenses | ₹10,000/month | ₹95,988/year₹7,499/month |
- Prices are in Indian rupees and exclude 18% GST. Yearly QezoraChat plans are billed at the yearly price shown for each plan.
- QezoraShop and QezoraLoya are included free with QezoraChat Growth and Scale. Meta's per-message charges for WhatsApp template messages are billed separately at Meta's published rates.
Clinic, lab and salon questions
Yes, as long as the prices are in your catalogue. QezoraChat's AI asks the customer each choice and quotes only from the row that matches all of them, so it never makes up a price. It can also send your full price list as a PDF.
Bring them into QezoraChat's shared inbox, where staff see All, Mine and Unassigned chats and mark each one Open, Pending or Resolved. The AI can answer timings and location, then hand the chat to staff to confirm the slot.
Yes, with QezoraLoya. Sell yearly perk bundles or prepaid wallets at the counter, like pay ₹5,000 and get ₹6,000 in credit, and track staff sales on a leaderboard. QezoraLoya comes free with QezoraChat Growth and Scale.
For a busy desk, QezoraChat runs on the official WhatsApp Business Platform instead, with a shared inbox for your team, the AI agent and Meta-approved templates. Free-form replies are allowed within 24 hours of the patient's last message, and later messages go out as approved templates. Qezora helps you set up and verify the number.
The AI answers only from the facts you give it, so keep those to prices, timings, directions and similar business details. A clinical question falls outside its instructions and goes to your staff through handoff, with the whole chat history, and staff also confirm appointment slots.
QezoraLoya flags clients who haven't visited for 30 days as Slipping, and the 30-day win-back journey sends them a coupon locked to their phone number. Birthday messages add another reason to return. QezoraLoya comes free with QezoraChat Growth and Scale.
QezoraLoya's retention dashboard shows prepaid membership revenue next to your repeat guest rate and loyalty-tracked sales, and the staff leaderboard shows how many memberships each person has sold.