Why is running several outlets harder without one system?
Every new outlet multiplies the admin: stock moving out of the warehouse, shifts and leave at each location, and customers who shop at more than one branch. When each store keeps its own registers and its own loyalty cards, head office never sees the full picture, and a regular at one branch is a stranger at the next.
Retail chains and franchises need stock, people and customers in one system, with the same customer recognised wherever they shop.
How does Qezora bring stock, staff and loyalty together?
Three Qezora products split the work, and all of them feed QezoraCrm.
QezoraCrm
CRM software for small businesses
Stock, staff and the back office.
- Inventory and warehouse: stock in, stock out, losses and adjustments, with a full history for every warehouse
- Attendance and leave with a shift planner
- HRM and payroll: staff records, contracts, insurance and salary
- Sales, order and quantity reports, plus company goals
QezoraLoya
Loyalty program software
Loyalty across outlets.
- POS quick counter at every outlet, in any browser
- Points and four VIP tiers, with OTP-protected redemptions
- The same guest profile shared across every outlet
- Win-back, birthday and points-expiry journeys with coupons locked to the customer's phone number
QezoraShop
Shopify & WooCommerce WhatsApp integration
Counter orders with WhatsApp updates.
- An in-house shop with items kept in the CRM
- Orders taken at the counter, with every automation still working
- WhatsApp order updates sent from your QezoraChat number
- Buyers saved as CRM leads, matched on phone number only
How does a day across your outlets run with Qezora?
One day in a small chain with a central warehouse, as an example.
Opening
Shifts are already planned
Each outlet's shifts are set in the shift planner, and attendance and leave requests are recorded in QezoraCrm rather than in a register.
Morning
Stock leaves the warehouse
Stock going out is recorded as stock out, with any losses and adjustments noted, so every warehouse keeps a full history.
At the till
Customers earn points at any branch
A cashier at any outlet looks the customer up by mobile number on the POS quick counter, enters the bill and awards points. Because the profile is shared, the customer is recognised at every branch.
Counter order
A counter order gets WhatsApp updates
Staff take an order at the counter in QezoraShop's in-house shop, and the customer gets WhatsApp order updates just like an online buyer.
Evening
Head office reviews the day
Sales, order and quantity reports in the CRM, and repeat guest rate and loyalty-tracked sales in QezoraLoya, show how each part of the business is doing.
Ongoing
Lapsing customers get a nudge
Customers who haven't come back in 30 days move to the Slipping segment and get a win-back message with a coupon locked to their phone number.
Which Qezora features matter for multi-outlet retail?
Inventory and warehouse
Stock in, stock out, losses and adjustments, stock import and export, and warehouse reports.
Attendance and leave
Shift planner, attendance and leave requests without the spreadsheets.
HRM and payroll
Staff records, contracts, insurance and salary, with alerts before a contract expires.
Loyalty across outlets
Points, Bronze to Platinum tiers and OTP-protected redemptions, with one guest profile shared by every outlet.
Smart segments
New, Regulars, Potential VIPs, Slipping (30 days), Lost (60+ days) and upcoming birthdays, updated automatically.
No POS integration needed
The POS quick counter runs in any browser next to your billing. If you want your POS connected, ask about API / POS integration during your demo.
In-house shop
Keep items in the CRM, take orders at the counter and still send WhatsApp order updates.
Reports and goals
Sales, order, quantity and lead reports, plus company goals.
What does Qezora cost for a retail chain or franchise?
Inventory, HRM, payroll, attendance and leave are part of QezoraCrm, priced per user: ₹1,299 per user per month, ₹1,199 per user with 3 users and ₹999 per user with 5 or more users; billed yearly it's 20% less (₹1,039, ₹959 and ₹799 per user per month), excluding 18% GST. For loyalty and counter-order updates, QezoraLoya and QezoraShop come free with QezoraChat Growth (₹5,000/month) and Scale (₹10,000/month). Chains with 10 or more outlets can ask for special pricing during the demo.
| Plan or users | What it covers | Billed monthly | Billed yearly |
|---|---|---|---|
| QezoraCrm, 1 user | Inventory and warehouse, HRM, attendance and leave | ₹1,299/user/month | ₹12,468/user/year₹1,039/user/month |
| QezoraCrm, 3 users | Inventory and warehouse, HRM, attendance and leave | ₹1,199/user/month | ₹11,508/user/year₹959/user/month |
| QezoraCrm, 5 or more users | Inventory and warehouse, HRM, attendance and leave | ₹999/user/month | ₹9,588/user/year₹799/user/month |
| QezoraChat Growth | QezoraLoya and QezoraShop included free; 1,500 contacts, 2 channels, 2 CRM licenses | ₹5,000/month | ₹47,988/year₹3,999/month |
| QezoraChat Scale | QezoraLoya and QezoraShop included free; unlimited contacts, 4 channels, 4 CRM licenses | ₹10,000/month | ₹95,988/year₹7,499/month |
- Prices are in Indian rupees and exclude 18% GST. Yearly QezoraChat plans are billed at the yearly price shown for each plan.
- QezoraShop and QezoraLoya are included free with QezoraChat Growth and Scale. Meta's per-message charges for WhatsApp template messages are billed separately at Meta's published rates.
- QezoraCrm is priced per user: one CRM license is one user. Billed yearly, it costs 20% less.
Retail and franchise questions
Use QezoraLoya, which comes free with QezoraChat Growth and Scale. Every outlet uses the POS quick counter, and the same customer profile is shared across all of them, so a customer is recognised at every store.
Yes. QezoraCrm includes inventory and warehouse management, with a full history for every warehouse, alongside HRM, payroll, attendance and leave.
Yes. QezoraCrm keeps a full stock history for every warehouse, with warehouse reports.
Record it as a loss or an adjustment in the same inventory module, so that warehouse's history stays accurate.
Yes. Choose QezoraShop's in-house shop, keep your items in the CRM and take orders at the counter. Every automation still works. QezoraShop sends the WhatsApp messages through QezoraChat and comes free with QezoraChat Growth and Scale.
QezoraShop isn't sold on its own: it's included free with QezoraChat Growth (₹5,000/month, or ₹3,999/month billed yearly) and Scale (₹10,000/month, or ₹7,499/month billed yearly). Meta's charges are billed separately, and prices exclude 18% GST.
Yes. Qezora has special pricing for chains with 10 or more outlets; ask about it during your demo.
No. QezoraLoya's POS quick counter runs in any browser next to your current billing, so you don't need an integration to start. If you want your POS connected, ask about API / POS integration during your demo.