WhatsApp order status updates and courier tracking for online stores

What do buyers want to know after they order?

Mostly one thing: where the order is. When nobody tells them, they ask, and every “where is my order?” message is one more chat for your team to answer.

Sending the update before they ask answers the question in advance. The buyer sees each stage in one WhatsApp chat, and your team hears only from the people who actually need help.

How do I send automatic WhatsApp shipping updates to Shopify or WooCommerce customers?

Connect the store to QezoraShop and map your templates once. From then on QezoraShop sends an update at each stage (placed, packed, shipped and delivered) from your QezoraChat number, and buyer replies land in the same inbox.

On Shopify, QezoraShop syncs 32 webhook topics and the webhooks register themselves. WooCommerce, any platform with an API and in-house shops get the same updates.

Order updates are never held back: they go out when they happen, even at 11 pm. Only promotional messages wait for your quiet hours to end.

Why do WhatsApp order updates need approved templates?

Because of WhatsApp's 24-hour rule. Free-form messages are only allowed within 24 hours of the customer's last message, and most order updates come later than that, so QezoraShop maps each one to an approved template and fills in the details.

Picture a customer who writes to you and then orders. The 24-hour window closes on day one, the order ships on day two and arrives on day four, so both of those updates need a template. You map your Meta templates once, and QezoraShop shows which fields fill each blank.

What does each WhatsApp order update say?

Your approved templates set the exact words. As a guide, here is what each stage carries, with example wording.

• Placed (example): “Thanks! Your order has been placed.”
• Packed (example): “Your order is packed and ships tomorrow.”
• Shipped (example): “Your order is on its way. Track it with your tracking link. It usually arrives in 3–5 days.” The delivery estimate comes from courier tracking.
• Out for delivery (example): “Your parcel is out for delivery and arrives today.”
• Delivered (example): “Your order has been delivered.”

Which courier statuses send a message, and how often is status checked?

With courier tracking, QezoraShop checks courier status for out-for-delivery, delivered and failed attempts. It checks every few hours, so a message can arrive a few hours after the courier's scan rather than the moment it happens.

Tracking links are the ones you set, never guessed.

How are delivery time estimates like “3–5 days” worked out?

From your own deliveries. QezoraShop's courier tracking learns how long your parcels really take and uses that for estimates like “usually 3–5 days”.

So the estimate a buyer sees reflects your own deliveries, not a general promise.